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Rubicon is a long established Apple Authorised Service Provider (AASP) and, in accordance with Apple’s quality service guidelines, we are committed to providing fast and efficient support for all Apple repairs and servicing.
Whether your machine is in or out of warranty, we can provide you with the support and assistance you need. All our technicians are trained and certified by Apple.
Unlike the Apple stores there is no need to book an appointment and there is plenty of free off road parking, so just call or drop in your machine and our team will be happy to help. Our typical repair turnaround time is just two days. We offer a mail in service and FREE collections and returns for business customers (excludes iPods and iPads).
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Our dedicated team of Apple certified technicians is on hand to ensure speedy and accurate diagnosis and repairs, at all times. Our opening hours are as follows:
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Our diagnostic, repair and servicing costs are as follows:
Collection and Return Service (free to business customers) Each Way = up to £12.50 ex VAT / £15.00 inc VAT (Please call for exact price)
Collection and Return Service (free to business customers) Each Way = up to £12.50 ex VAT / £15.00 inc VAT (Please call for exact price)
Initial Diagnosis Fee - Per Machine = £40.00 ex VAT / £48.00 inc VAT (Fee waived if repair quote accepted)
Workbench Labour - First Hour = £50.00 ex VAT / £60.00 inc VAT
Workbench Labour - Additional time - Per 30 mins = £25 ex VAT / £30.00 inc VAT
Data Back-Up - Per Machine = from £50.00 ex VAT / £60.00 inc VAT
Data Recovery - Per Hard Drive = Please call to discuss your requirements
All Apple computers = £40.00 ex VAT / £48.00 inc VAT
iPods or iPads = £20.00 ex VAT / £24.00 inc VAT
Discounts are available for Students please ask for details.
We specialise in repair and servicing across the entire platform of Apple products including Apple Mac desktop repairs (iMac, Mac Mini, Mac Pro, PowerMac G4 and G5), Apple Mac laptop repairs (PowerBook, iBook, MacBook, MacBook Pro and MacBook Air) and Apple devices (iPods, iPads, AppleTV, Time Machine etc).
As a member of Apple’s Consultant Network we offer a comprehensive range of Apple related services including:
• Onsite Apple product repairs and servicing (inc AppleCare)
• Data transfer, backup and recovery
• Hardware and software upgrades and support
• Loan Equipment
We look after both personal and business Apple users and support businesses and organisations of all sizes, from large co-operations and small/medium-sized businesses to individual freelance professionals, educational institutions and local government agencies.
To arrange a machine collection, organise a pickup or discuss your problem please call us on 0844 880 0015 or contact us and we will call you.