Why Choose Rubicon?

Rubicon is a long established Apple Authorised Service Provider (AASP) and, in accordance with Apple’s quality service guidelines, we are committed to providing fast and efficient support for all Apple repairs and servicing.

Whether your machine is in or out of warranty, we can provide you with the support and assistance you need.  All our technicians are trained and certified by Apple.

Unlike the Apple stores there is no need to book an appointment and there is plenty of free off road parking, so just call or drop in your machine and our team will be happy to help.  Our typical repair turnaround time is just two days. We offer a mail in service and FREE collections and returns for business customers (excludes iPods and iPads).

Our dedicated team of Apple certified technicians is on hand to ensure speedy and accurate diagnosis and repairs, at all times.  Our opening hours are as follows:

Support Agreements

Formal Maintenance Agreements

Computer systems play a critical role in virtually all aspects of business today.  The reliability of systems has undeniably improved but problems still occur and the cost of downtime is increasingly prohibitive. Rubicon offer fully customisable maintenance support solutions with guaranteed service level agreements to provide your business with the highest level of protection at all times.  Our contracts are broken down into two main areas and are fully customisable to meet your exact requirements and budget:

Hardware support
- guaranteed on site response of four or eight hours
- all parts required
- all labour and travelling costs
- guaranteed loan equipment
- priority telephone support for the operating system

Software support
- on site support for OS and mainstream applications
- remote monitoring and administration for work stations and servers

Please click here to download our Maintenance Support Solutions data sheet.

Flexible Support Credits

Rubicon provides a flexible prepaid support plan designed specifically for customers who choose not to have a maintenance support agreement. The plan has no set-up fees, no annual charge and available credits can be used for up to two years from the date of purchase often at reduced rates from our standard ad hoc costs.  Service requests are prioritised above ad hoc customers. If you run out of credits you can simply purchase more. 

Please click here to download our Flexible Support Solutions data sheet.

If you would like to know more about our formal support programmes or would like a quote please call us on 0844 880 0015 or contact us for further information.

Pay-As-You-Go (PAYG) Support

Not all our clients choose a formal support agreement and prefer to use our technical services on a PAYG basis.  We have three means of diagnosing problems and we will identify for you the most cost effective way of moving forward within the time scales your require.

On our premises - We have a fully serviced in-house workshop with full ESD precautions in order to meet the exacting standards required by Apple to be an Authorised Repair Centre.  This support is classified as Workbench.

At your premises - Our field based engineers are able to come to your premises to see any issues in their native environment.  This support is classified as On-site.

Remote support - Using the very latest, secure technologies we are able to connect to your network and fix the vast amount of isses quickly and safetly.  This support is classified as Remote.

Please see our standard charges below:

Normal Working Hours - Monday to Friday 9:00am to 6:00pm

- Workbench - first hour = £50.00
- Workbench - additional time - per half hour = £25.00
- On-site - call out charge inc. first hour =  £118.00
- On-site - additional time - per half hour =  £37.00
- On-site - half day - 4 hours =  £295.00
- On-site - full day - 8 hours =  £590.00
- Remote - per 20 minutes =  £30.00

Continuation Charges - Monday to Friday before 9:00am or after 6:00pm

- On-site - additional hours - per hour =  £110.00
- Remote - per 20 minutes =  £60.00

Outside of Normal Working Hours

- On-site - half day - 4 hours =  £695.00
- On-site - full day - 8 hours =  £895.00
- On-site - additional hours - per hour =  £110.00
- Remote - per 20 minutes =  £60.00

Pre-installation and configuration

- Configuration charge - per hour = £50.00
- Workstation pre configuration - per unit = £45.00

Please note all prices quotes are subject to VAT at the current rate.

If you have any requirements outside of these standard services, please call us as we are always flexible.  If you would like to book one of our service engineers, please call us on 0844 880 0015  or contact us for further information.

Repairs and Upgrades

Hardware Repairs

Our technical team will repair most hardware down to component level where its financially viable.  For one small diagnosis fee of £50.00 + VAT we will be able to provide you with a quote which is refunded if you go ahead with the proposed repair.  Most work is warranted for a minimum of 90 days giving you extra peace of mind.  Rubicon is a fully Authorised Apple Repair Centre and a recognised repair centre for Infrotrend and OKI.

Apple Upgrades
If you don’t feel confident upgrading your machine whether it be hardware or software we have the ability to do this in-house.  From a RAM upgrade to a change of processor, graphics card or software updates we can offer help and advice.  Our in-house bench works starts at just £50.00 + VAT per/hour or on-site at your premises from £74.00 per/hour.

To arrange a repair, book an engineer or discuss your problem please call us on 0844 880 0015 or contact us and we will call you.

Don't panic

If you find yourself in this position call us immediately on 0844 880 8815 and ask to speak to an engineer for urgent assistance.  The steps taken in the first instances can be the difference between sucess and failure of data recovery.

Post Sales Support

In the event of any post sales support queries you will always be well looked after.  Our post sales support comes in three flavours - all free of charge.

7 days post sales support
For goods purchased from Rubicon that are shipped without being installed by a Rubicon engineer we provide seven working days post sales support via telephone or remote support.  This is in conjunction with the manufacturers warranty and support.

14 days post installation support
For all goods purchased and installed by Rubicon we provide 14 working days post sales support via telephone, remote support and where necessary on-site. 

Complimentary support
We will always provide our customers and potential customers with up to 10 mins complimentary support to help them best diagnose the problem, fix where possible or identify the quickest, most cost effective way forward.

By choosing Rubicon as your supplier your problem is our problem and you won’t be left high and dry.

Getting you the "no nonsense" answers you need

Regardless of your business or company size you will be given a dedicated Account Manager.  No matter what the nature of your question or problem your dedicated Account Manager will be able to provide you with the answers, resources or facts you need to be assured of the way forward for any support or sales related enquiry.  Our advice is always free and comprehensive.